In-house courses

All of our training courses can be offered in-house and delivered at your premises. We tailor these courses for your organisation. We can also create a custom course from scratch for your specific requirements.

Our in-house training solution bridges the gap between the skills of your staff and the growth needs of your organization. You or your staff members don’t need to come to us – rather, our trainers come to you, delivering a training course in-house.

Our courses are practically focused and recognise your organisational challenges. We develop the content in consultation with you to ensure we understand your staff’s needs. Our facilitators are experienced professional and industry practitioners who focus on applying learning in practice.

We offer in-house training courses across the UK, and all over the world.

To book an In-house course please click here

If you don't find what you are looking for simply complete an online enquiry form and we'll be in touch to discuss your options.

In- house Course benefits

The benefits of running an in-house course specifically tailored for your team include:

  • Fixed per day fee
  • No extra cost for additional delegates
  • Flexible programme content, delivery and scheduled date
  • Flexibility of choosing your own venue and timings
  • Tailored to your learning needs and objectives of your team at no extra cost
  • Specifically focused on your current business challenges
  • Free course materials and a workbook that doubles as a post course reference manual
  • Course certificate for each delegate
  • Post course support

In-house Course Fee

Our fee for in-house courses is £1050 + VAT for a one-day course. All course documentation and preparation work is also provided as part of the fee. The only additional charge would be travel expenses (and accommodation if appropriate).

Unlike most companies, we charge a daily rate of the trainer rather than per delegate, this allows you to vary delegate numbers at no extra charge!

We also offer discounts on booking multiple courses.

In-house Course Agenda

Most of our courses are CPD certified. Following are our typical in House agenda’s for each course, simply click on the links of each course to see the course details. Please bear in mind that the courses can be tailored to your needs and you can also combine different topics from multiple courses and Build Your Unique Course!

We can also create a custom course from scratch for your specific requirements.

If you don’t find what you are looking for simply complete an online enquiry form and we'll be in touch to discuss your options.

To book a course

To book an In-house course please click here

Once your details have been processed you will receive a confirmation email with all the relevant course information. For further information please contact us.

If you would like to talk to one of our trainers directly in further depth about your in-house training requirements, please contact us and this will be arranged. Simply complete an online enquiry form and we'll be in touch.

Course Introduction

It is a proven fact that the people with good assertive skills achieve success in personal and professional in life. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others. Today’s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. Assertive behaviour is a necessity. This assertiveness skills course helps delegates understand that expressing needs, utilizing strong vocal and non-verbal communication skills and saying NO are critical to success.

Delegates learn to recognize both their own and others assertiveness style. They practice active listening and to learn to identify and de-escalate conflict when it occurs. The session employs activities and role-play exercises for maximum delegate outcomes.

Course Target Audience

This course is ideal for Associates, business professionals, team leaders and individual contributors who want to acquire the effective assertive skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training course on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

This customer service skills course gives delegates new insight into specific customer behavioural styles. It teaches Delegates to address both the personal and process needs of the internal and external client. Delegates learn to implement easy to use customer service models for working with customers who are disgruntled and who have had service disruptions. This course focuses on building internal communication skills to keep team members aware of customer concerns.

This customer service skills course employs practice exercises and role-plays including a benchmark to assess a delegate’s current customer service skill level. It focuses on building new commitment to the organization’s mission of maintaining happy clients. This course is great for addressing customer service skills for IT professionals as well. 

Course Target Audience

This course is designed for Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Be a consistently professional communicator—even in difficult circumstances. How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations. This course will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

Course Target Audience

This course is for Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation. Associates, business professionals, team leaders and individual contributors who want to acquire the skills to deal with difficult people.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Get effective leadership skills for managers to inspire and influence your people to achieve team goals! Managers who will be promoted are the ones who not only manage efficiently but also lead their teams effectively. The ability to do this during tough times is the acid test. Developing leadership skills is crucial. Learn how to work in a horizontal mode of operation...apply a consistent theory in leading your team...and teach critical leadership skills to members of your team, so each and every one of them can lead the team in your absence.

Course Target Audience

This course is suitable for the new managers, team leaders and business professionals interested in acquiring effective leadership skills for managers. Associates, business professionals, team leaders and individual contributors who want to acquire the leadership and teambuilding skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Would you like a quick and easy method for composing documents—letters, memos, reports, proposals and performance appraisals—in an organized format? This effective writing course provides you with basic formats and formulas for tackling any kind of writing task—and communicating to your readers what they need to know. You’ll streamline your process for effective business writing and save time by focusing on what to write instead of how to write it.  Bring a current project and get one-on-one feedback.

Take the strain out of composing any kind of document!

Course Target Audience

This course is ideal for business professionals at all levels who want a quick and easy approach to effective business writing. Associates, business professionals, team leaders and individual contributors who want to acquire the effective writing skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Negotiating skills are critical whether selling products or services, purchasing supplies and materials, negotiating salary and job requirements, or obtaining internal resources for project support. With skill and practice, facilitating a collaborative negotiation that leaves all delegates victorious is achievable. This negotiation skills course develops the skills delegates need to drive mutual victory.

Delegates in this dynamic course will learn how to strengthen their negotiation skills through classroom game sessions, extensive role-play and exercises. They receive one-on-one personal feedback that helps improve their ability to communicate and negotiate in complex and difficult negotiation sessions. Delegates build skills negotiating individually and in team negotiation environments.

Course Target Audience

This course is suitable for those responsible for negotiating the best possible terms of an agreement for their organization. It is also useful for associates, business professionals, team leaders and individual contributors who want to acquire the Negotiation skills. This negotiation training course is also useful for those in purchasing. 

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

This presentation skills training course aids delegates in building and delivering a powerful message to both internal and external clients. It is the most intensive presentation skills training course on the market and yields proven results. This course will help build a delegates selling skills as well as those needed to inform and motivate any audience. It is a highly interactive course that focuses on audience styles, structuring the message, delivery skills, using visual aids and handling audience questions. It is proven to assist those who must deliver professional level presentations, sales presentations and technical presentations.

Our presentation skills course is personalized to each delegate’s skill level. Instructors help delegates grasp the concepts of presentations. One-on-one feedback and coaching is provided to help Delegates build and practice the new skills.

Course Target Audience

This course is suitable for everyone who needs to develop their presentation skills, speak in front of groups or sell ideas to others, and has little or no presentation experience. It is equally good for associates, business professionals, team leaders and individual contributors who want to acquire the presentation skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Effective project management skills are becoming increasingly important. Organizations need good project managers, at all levels, to successfully manage and deliver the projects that will enable the business to adapt, grow and achieve its strategic objectives.

To work together effectively on any project, everyone on the team needs to use a common language and have a clear understanding of all expectations. This unique course is designed for individuals with little or no prior knowledge of project management who serve on project management teams, those who simply want to know more about PM or those who are making the transition to project management. You’ll develop an understanding of essential terminology and apply basic PM tools and techniques to increase your effectiveness both on the team and in your own functional area.

This course introduces project management concepts and sets a baseline for understanding terminology. It provides delegates with techniques to effectively manage and participate in small, low risk projects. Delegates will learn to apply elemental basics of project management to their work and create action plans for on-the-job application.

Course Target Audience

This course is for those who are involved in projects but do not manage them, such as subject matter experts, team members, project sponsors, contributors, facilitators and coordinators. It is also good for associates, business professionals, team leaders and individual contributors who want to acquire the project management skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Are you feeling overwhelmed? Unsure of the exact source of your stress? Wish you could reduce your stress level but don’t know how?

So many employees are feeling stressed at work across all industries and professional levels that it can be considered the new corporate evil. Stress takes a toll on individuals, impacting their health and working capacity which ultimately diminishes corporate performance. Yet, when handled correctly, stress can have a positive impact and help you reach your full potential.

In this course, you will get a better handle on the work-related stress you are facing and learn how to channel the pressure you are experiencing as effectively as possible. You will become more aware of the causes of stress in your life as a first step and discover what actions you can take to make stress a more constructive force, so you achieve a sense of balance.

Course Target Audience

This course is designed for assistants, salespeople, line managers and anyone who wants to understand and better manage stress. It is also recommended for associates, business professionals, team leaders and individual contributors who want to acquire the stress management skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Time is like a river; it keeps on flowing even though we get caught up in its turbulence and can’t seem to come up for air. Later, we realize that we are out of balance and off course both personally and professionally. Without effective time management skills, new and constantly changing corporate objectives can be overwhelming, leaving us feeling out of control. Decision-making often resides at levels outside our own sphere of influence. Management expects us to handle more with fewer resources. Putting out fires and responding to multiple interruptions and changing priorities, becomes the bulk of our workday. Consequently, at the end of the week, month and year, we have not met our own objectives and feel disenchanted about the misuse of our time.

If this sounds like your experience, then this Time Management Skills Course is for you. It focuses on helping delegates to proactively manage time for themselves first, which ultimately leads to serving corporate objectives more effectively. This essential course helps delegates understand how their own behaviour contributes to poor time management. It teaches Delegates goal setting and how to work smarter while balancing personal objectives for success. 

Course Target Audience

This course is suitable for business professionals who want greater control of their time, management style and life. It is also helpful for associates, team leaders and individual contributors who want to acquire the time management skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Are your sales in a slump? Closing techniques not working? Need to reenergize?

If you are experiencing difficulties of this sort, your professional success is on the line. What is the number one complaint that customers make about sales people? It is that sales representatives simply don’t take the time to listen. Then, they attempt to sell prematurely. When you apply proven techniques used by leading sales professionals, you will discover or rediscover how to successfully close more sales and get your sales career on track.

This intensive, hands-on, exercise driven sales training course gives salespeople an understanding of the psychological steps that buyers go through in the purchase process. Using interactive role-plays, delegates are walked through a step-by-step consultative sales process to more effectively meet a prospects needs. They learn to ask better questions and gather more useful information before trying to sell prematurely. Delegates in this sales course learn how to concentrate their focus on each client’s particular situation, challenges, and vision to ultimately partner with them and build revenues. This selling skills course enables delegates to determine how their company and product/service can provide meaningful value to a client — even in a highly competitive, saturated and commoditized market.

Course Target Audience

This course is ideal for new or experienced sales or marketing personnel in the B2B or B2C sector who want to boost their sales skills. It is also useful for associates, business professionals, team leaders and individual contributors who want to acquire the selling skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

In this day of information overload, the telephone is a tool for connecting with a personal approach. Its effective use can dramatically increase anyone's sales success.

This telephone sales course will teach delegates how to make the most of the telephone as a sales and communication tool. The course also offer ideas for establishing rapport over the phone suggest techniques for improving listening and questioning skills.

Course Target Audience

This course is ideal for business development executives, sales associates, business professionals, team leaders and individual contributors who want to acquire the Telesales and Telemarketing skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

It's not enough to train the workforce, you also have to train the trainer.

The training field can change fast, which makes training for trainers crucial. New methodologies. New discoveries about the way adults learn. Changing expectations from trainees—and from your company. Our Train the trainer course give you the practical platform skills and confidence you need to succeed. This powerful course puts the latest trends and techniques at your fingertips. Whether you’ve been training for a while or never stepped onto a platform before, this training for trainers course will show you how to become a facilitator of learning, not just a presenter. You’ll build confidence, engage your audience from the beginning and leave your trainees praising your training abilities

Course Target Audience

If you’re new to training, a subject matter expert that needs to train others or a trainer who is looking for new, more effective approaches to learning, this is the ideal course for you.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

In many cases though, appraisals either get postponed as an “important but not urgent” activity, “rushed” because the value for a great appraisal process isn’t clearly defined, or “avoided completely” because such conversations can be tricky. It’s clear however that a strong appraisal skills training process can transform performance for the individuals concerned as well as for the whole organisation.

Our Appraisal Skills Training Course will show those that attend how to conduct appraisal meetings to drive performance, motivate staff and build better relationships. Improve your skills as a performance appraiser and gain skills to carry out engaging appraisal meetings with your team. This appraisal skills training course will also look at the skills and behaviours necessary to carry out an effective appraisal discussion.

Course Target Audience

This course is suitable for any Manager / Leader responsible for reviewing individual performance. Also associates, business professionals, team leaders and individual contributors who want to acquire the appraisal skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Every business needs to have managers who are able to handle disciplinary issues in the workplace effectively. Ensuring people know what is expected of them and the rules within which they operate is key to getting the best results from the employees. Successful businesses know that disciplinary procedures are an aid to effective management, enabling them to resolve issues quickly and cheaply rather than being used simply as a mechanism for imposing sanctions. Achieving this focus and helping others in the workplace understand this perspective is very important.

It requires managers to have a good working knowledge of discipline and grievance procedures which is essential if potentially disruptive issues are to be resolved in the workplace rather than spilling over into a potentially costly employment tribunal.

This course allows delegates to examine safe disciplinary practice and demonstrates tried and tested ways to ‘turn around’ poorly performing employees. The aim of this course is to provide a practical insight into the handling of disciplinary and dismissal issues.

Course Target Audience

This course is suitable for MDs, board members, staff and line managers, supervisors, HR and personnel professionals, heads of department and employee representatives. It is also useful for associates, business professionals, team leaders and individual contributors who want to acquire the discipline and grievance procedures skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

This course addresses skills for managing difficult employees. It is designed to prepare managers to deal with troublesome and difficult employee behaviour. By effectively addressing, coaching, and counselling employees, you can improve their behaviour and boost morale, retain staff, encourage productivity, and foster teamwork.

This course train delegates to apply the techniques to work environment. By focusing on the behaviour, this course provide tools and techniques for positive change that are clear and well defined.

Course Target Audience

This course is designed for associates, business professionals, team leaders and individual contributors who want to acquire the skills to manage difficult employees.

Course Objectives Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Today's competitive employment market is pushing organizations to maximize the time they spend attracting and keeping top performers. On the other hand, attracting fresh candidates could be a daunting task. At the same time, it is difficult to match their behaviour aspects related to job performance requirements. Hence, the need to have an interview process where fresh and experienced candidates are interviewed effectively for the applied job.

The everything you need to know before you say you're hired. Learn everything you need to know about employee selection in this course! Making the wrong hiring decision means throwing away a substantial investment of time and money on recruitment, training and benefits. This fundamentals course is your ticket to make the right hiring decisions and contribute more to your company's bottom line.

Course Target Audience

This course is suitable for professionals with or without experience in hiring, including newly hired HR professionals, HR practitioners who lack formal training, non-HR specialists who recruit, interview and/or hire as part of their jobs, and long-time HR practioners who want to reinforce or update their skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Get skills for coaching employees to improve the effectiveness of individuals and teams! During times that would challenge even the most resilient and experienced managers, it’s never been more important to have an arsenal of tools, techniques and best practices for coaching employees. This course gives them to you—from analyzing the cause of subpar performance to creating a climate for effective employee coaching and learning…from giving corrective feedback to handling difficult responses to coaching. You’ll leave this course more aware of your personal habits, styles and preferences when you are coaching employees, through assessments, role plays and exercises. 

Course Target Audience

This course is designed for the team leaders, managers, executives, associates, business professionals and individual contributors who want to acquire the coaching skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Behind every spectacular training session are two essential elements: careful preparation and meticulous attention to detail. The truly skilled trainer can make any course exciting. To reach this stage as a good trainer isn't always easy, but success isn't just for the naturally gifted. It is possible for all of us who put effort into our personal growth and development, because we want the enormous satisfaction that comes from working with others to help them reach their potential.

This advanced train the trainer course will provide skilled trainers with effective tactics for adding spice and life to their training programmes. The course suggest methods for encouraging behavioural change after training has ended. It review learning preferences and approaches for adapting to different styles and address challenging learning environments and difficult delegate groups.

Course Target Audience

This course is suitable for the anyone who needs to train staff members to perform competently and confidently. Associates, business professionals, team leaders and individual contributors who have a good understanding of basic training principles and want to successfully deliver training courses to the highest standard.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

The benefits from international and global collaboration are numerous and the future of many enterprises and organisations could depend on how well they are managed in this context. Project managers need to be prepared for the challenges involved with working in an international setting with people from an array of cultures. Good effective project management requires appropriately balanced combinations of explicit and tacit knowledge, professional practical experience and professional behaviour. 

Managing International Projects is an essential course and a great starting point for the global development. Gain the skills, knowledge and tools you need to start running each stage of the project life-cycle. You will learn to work within global resources and cost constraints and set goals tied directly to stakeholder needs. Get the most from your team and learn to utilise project management tools to get work done on time and within budget. Learn a comprehensive and thorough approach to project management - from the early stages of defining project requirements - to developing work breakdown structures, project change control and closeout.

This international project management course will outline the project management process and provide tools for tracking progress. It will prepare delegates to manage common issues that most international project teams encounter at some point.

Course Target Audience

This course is aimed at individuals who need to strengthen their project management skill sets, those new to project management, or project managers seeking a refresher on international project management knowledge, skills and current tools.

It is also good for associates, business professionals and team leaders who want to acquire the project management skills in the international environment.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Good governance is becoming an increasingly important issue in international development for donors, practitioners and policy makers. There is an increasing demand on behalf of the world’s poor and dispossessed for greater transparency, accountability, and better governance in international development. Good governance is central to achieving the overarching objective of reducing poverty and improving aid effectiveness. This course aims to provide delegates information and understanding of the concept of good governance, its definitions and principles so far developed by a number of multilateral development institutions. The course will examine key questions related to the major governance challenges facing developing countries.

The course will be run using a series of Presentations, Discussions, examining a number of Case Studies, sharing experience and knowledge, examining international best practice in Corporate Governance. The course focuses on public accountability and policies that need be put in place to ensure this. This course will cover the principles and policies associated with good governance; the participation of stakeholders in the public sector; accountability and equity practices; the concepts of managerial transparency and organisational culture.

Course Target Audience

This course is ideal for government officials, administrators, parliamentarians, senior and middle managers, policymakers, project specialists and strategy officers who are responsible for continued improvement and transparency by effectively incorporating and implementing good governance standards in their work and thus contribute effectively to the growth and development of their nations.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Law and Compliance is a set of processes put in place by the bodies which control organisational activity and is important to both public and private organisations. Law and Compliance training course ensure staff are clear on their regulatory responsibilities and the current regulations. Employees often find legal compliance training courses tedious, it is important to deliver compliance training in a way that is engaging and relatable to an employee’s work environment so they will actually retain and apply the training content.

This course focuses on general compliance subjects. While the pressures have increased, the assistance given to managers and their companies by regulators, the police, criminal and civil courts has decreased. By empowering an organisation managers and staff to take ownership of its own particular workforce, it will protect against any unlawful attacks.

Course Target Audience

This course is addressed to those who work in compliance within their organisations, audit managers, consultants, human resource managers, information officers, CEO's and CFO's, risk managers and policy makers

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Public-private partnerships are business relationships between a private-sector company and a government agency for the purpose of completing a project that will serve the public. Public-private partnerships can be used to finance, build and operate projects such as public transportation networks, parks and convention centres. Financing a project through a public-private partnership can allow a project to be completed sooner or make it a possibility in the first place

The course is based on practical application through case studies of privatisation and other alternatives throughout the world, ranging from examples of obvious failure such as the railways in the United Kingdom to apparent successes such as Kenya Airways. The emphasis of the course is on critical analysis of the alternatives.

Course Target Audience

This course is designed for consultants, operations managers, information officers, CEO's and CFO's, risk managers and policy makers.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Capacity development (CD) has been emerging as a central approach within development for more than two decades. This approach has gradually shifted the focus of development practice from simple financial aid and technical cooperation towards a complex new paradigm that encourages and demands active involvement and ownership from the people and communities involved in aid programmes.

Current thinking is that capacity development is central to the aid effectiveness agenda.  However, many people, especially at country and sector level, are struggling to understand what this means for them within the changing paradigm articulated in the Paris Declaration and Accra Agenda for Action. 

This course is intended to respond to the need for practical learning opportunities about capacity development. It introduces the key concepts, principles and values of capacity development. The main focus is on building practical skills for better design, planning, implementation and assessment of capacity development initiatives.

Course Target Audience

This course is ideal for government officials, administrators, parliamentarians, senior managers, policymakers, project specialists and strategy officers who are responsible for capacity development in their work and thus contribute effectively to the growth and development of their nations.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

It is often commented that the key asset to any business is its employees. The management of the human resource is therefore a central aspect to business worldwide and it is not surprising that the career opportunities for Human Resource Managers are extensive and varied in the public and private sectors of the world.

Every manager irrespective of areas of specialty and department, with responsibility for recruiting and managing staff members requires an understanding of the basics of Human Resource best practice in order get the best out of their team members and avoid employment legislation pitfalls.

The course aims to develop practitioners who are capable of making an immediate and effective contribution to the HR function within the organisation that employs them. It also provides practical knowledge and tools to enable managers to tackle key HR issues and challenges.

Course Target Audience

This course is designed of CEOs, HR business partners and senior policy makers who are involved in making HR policies.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Poverty reduction is the ultimate measure of development effectiveness. Poverty alleviation involves the strategic use of tools such as education, economic development, health and income redistribution to improve the livelihoods of the world's poorest by governments and internationally approved organizations.

This course is designed to examine thinking, policy and practice on vulnerability and poverty. It provides delegates with the knowledge and skills to engage professionally with the design, implementation and assessment of national and international efforts to reduce poverty. It enables delegates to see development with a specific focus on poverty as a key aspect of current development policy discourse. Issues examined include: definitions and indicators of poverty, inequality and development; causes of poverty and inequality; poverty reduction strategies; cross-cutting issues such as gender and conflict; practical policy, programme and research skills. 

Course Target Audience

This course is suitable for experienced professionals, having worked in government, NGOs, bilateral and multilateral donor and lending agencies, UN programmes, the private sector, or civil society organisations.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

We all have the right to be treated with fairness, dignity and respect at work. At no time in our history has the workplace been so diverse. Managing that diversity can often be difficult for those in charge. This course is designed to give delegates a solid understanding of what diversity is, how they can benefit from it, and how they can manage it within their organizations.

This course will help delegates understand their responsibilities and how they can contribute positively to create a respectful and inclusive workplace. Course delegates learn a values-based process for navigating cross-cultural communication and to develop practical strategies for driving cultural understanding. Case studies are used for the specific cultures being taught. The course will boost productivity by helping Delegates learn specific behaviours and values to better manage cultural expectations. Practicing cultural awareness helps to build an understanding of why people do what they do and builds cultural awareness that leads to more effective collaboration and better decisions for your organization. 

Course Objectives

At the end of this course the delegates will be able to:

Course Target Audience

This course is designed of CEOs, HR business partners and senior policy makers who are involved in making HR policies.

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

The monitoring and evaluation (M&E) of an organisation’s policies, strategies, operational and development activities provides government officials, development managers, and civil society with better means for learning. The majority of multilateral and bilateral international partners utilise the logical framework approach for project design and it is therefore imperative that all local staff involved in the monitoring or evaluation of projects are conversant with this management tool and its use.

The course aims to stress the importance of the evaluation process in the analysis or interpretation of the collected data which delves deeper into the relationships between the results of the project/programme, and how this can be used for the benefit of future projects and programmes. The course also explores the importance of Value for Money indicators in the process.

Course Target Audience

This course is suitable for experienced professionals having worked in government, NGOs, bilateral and multilateral donor and lending agencies, UN programmes, the private sector, or civil society organisations.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Book a course online

Online course booking is the quickest and easiest way for us to process your request and promptly respond. Your booking will be immediately uploaded to our system and you will get a confirmation within 48 hours.

Open course Booking

Our Open training courses are available throughout the year in London, UK. To book an Open course, click here

In-house course Booking

We regularly run In- house training courses in the UK and all over the world. If you have a group that needs training we can come to you and deliver the training on your premises. This can not only save you time, but also money. To book an In-house course, click here

If you don’t find what you are looking for simply complete an online enquiry form and we'll be in touch to discuss your options.

You can also call our training booking line on +44 (0) 203 621 2426.

If you have any questions please contact us at contact@impressiontraining.com

Upcoming open courses in London:


Course Introduction

The success of health service organizations depends upon the organisational leaders to influence the action of others, both internally and externally.

While many of the commonly associated traits of leadership may be engrained in an individual’s personality, much can also be learned.

Through participatory learning exercises, delegates will be taught the skills necessary as an organisational leader to assess, plan, and implement organisational change under conditions of uncertainty and complexity.

Course Target Audience

This course is suitable for public health professionals, project planners & managers, paramedical staff, social scientists etc.

Learning Objectives

The overall objective of this course is to explore advanced topics in leadership as it pertains to change management in dynamic health care environments found in low and middle income countries.

After successful completion of the course, delegates will be able to:

Content Outline

The course includes the following topics:

Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

The success of health service organizations depends upon the organisational quality management systems to influence the action of others, both internally and externally.

While many of the commonly associated traits of quality management may be engrained in an individual’s personality, much can be explored and learned in a healthcare setup.

Through participatory learning exercises, delegates will be taught the skills necessary to assess, plan, and implement organisational quality under conditions of healthcare complexity.

Course Target Audience

This course is suitable for public health professionals and managers, etc

Learning Objectives

After successful completion of the course, delegates will be able to:

Content Outline Learning Methods

The course will use case studies from the UK, EU and other countries, and the experience of those within the course, to illustrate issues in promoting and evaluating quality specific to low and middle-income countries.

Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

This course train delegates on financial concepts and challenges in the healthcare sector. Delegates learn and practice different approaches related to the subject.

The success of health service organizations depends upon the healthy financial systems. Through participatory learning exercises, delegates will be taught the skills necessary to assess, plan, and implement organisational financing under conditions of healthcare complexity.

Course Target Audience

This course is suitable for health financing advisors and consultants, health financing practitioners, public health professionals, project planners and managers, social scientists etc.

Learning Objectives

After successful completion of the course, delegates will be able to:

Content Outline

The course includes the following topics:

Learning Methods

The course uses a combination of interactive lectures, facilitated group work, exercise, case studies and self-study to expose delegate to both the theory and practice of health care financing in high, middle, and low income countries.

Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Most finance directors in large companies are dissatisfied with budgets; they often believe too much time and resources are spent on this activity. Some even believe budgets may even be harmful to the organisation, as managers engage more in game playing rather than maximising shareholder returns. Many believe budgets don't deliver all that they should, and suspect there must be a better way. These thoughts and ideas have led to the development of new tools and techniques, some quite radical, even proposing the complete abandonment conventional budgets.

This course introduces some of these ideas but also develops them so that delegates can identify some practical new approaches which they can realistically take back into their own businesses.

The course also reviews emerging ideas and breakthroughs on managing and reducing costs without causing long-term damage to the business. It covers approaches to help organisations effectively delegate budgets and cost management responsibility to managers while still delivering long term corporate strategy and customer value.

This interactive program uses a mixture of exercises, discussion and real life case studies to keep the training lively, practical and relevant. It includes some of the latest research on good practice in budgeting and cost management.

Throughout the program delegates will be encouraged to build an action plan, listing the positive action they are going to do when they get back to their business to make budgeting and cost management better

Course Target Audience

This course is suitable for any person involved in planning, budget preparation or management, including accountants, senior managers and budget holders etc.

Learning Objectives

The overall objective of the course is to build better budgeting and forecasting is the principal key to improving any organisation’s performance. This program will help delegates to directly improve the performance of the organisation and give delegates the tools to help others too. The program will arm delegates with a range of transferable tools and techniques which can be applied in their current and future roles.

After successful completion of the course, delegates will be able to:

Course Outline

The course includes following topics:

Key Free Takeaways and “extras”
  1. Build your own practical “Budgeting & Forecasting Implementation Plan” based on our special model framework.
  2. Key quick, action orientated check lists for improvements in all areas of budgeting and forecasting.
  3. Practical methodologies, ideas and tips to improve budgeting and forecasting (including improvements in your spreadsheet modelling and design).
  4. Bring your reports and spreadsheets with you to the course for an individual appraisal of your current budgeting and forecasting practices by the trainer at the end of the formal training sessions
Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Managers often progress with no formal financial training, having to pick up knowledge and skills as they go. They often feel uncomfortable about potential gaps in their understanding. Over the last 20 years our expert trainer, has been designing and delivering courses around the World to help non-financial professionals overcome such problems. These courses use a series of engaging, interactive case study exercises that model some of the real situations encountered by course delegates. The course also encourages delegates to discuss their ideas and opportunities to improve their own performance.

We recognise that many managers want a better grasp of the key terminology and concepts of accounting and finance combined with practical tools and techniques to deliver measureable improvements in their organisation. Throughout the course delegates will work on their own personal action plan to identify practical applications for the course in their organisation. This course focuses on the work of managers helping to identify opportunities to improve their organisation’s performance and present convincing businesses cases based on the XXX industry.

Course Target Audience

This course is suitable for non-financial managers at all levels within the organisation.

Learning Objectives

After successful completion of the course, delegates will be able to:

Course Outline

The course includes following topics:

Day 1 Day 2 Management Accounting Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Note:

Most Finance for Non-Financial Managers course run over one or two days in the UK. We can also deliver courses up to 5 days

Course Introduction

This course combines practical financial analysis tools and techniques to enable participants to gain a comprehensive understanding of a business’s performance, prospects and risks. This course will improve and develop objective decision making skills with proven quanitive methods. Delegates will practice with a simple Excel model which can be easily adapted to their own business analysis.

The course includes analysis of performance, solvency, liquidity, risks and growth and forecasting tools and techniques.

Practical forecasting approaches will be introduced with case studies and exercises that can be adapted to each delegate’s real life business problems. Delegates will be encouraged to send their forecasting problems in advance of the course so that the trainer can help them develop their own practical solutions.

Course Target Audience

This course is suitable for early stage financial analysts, accountants, business planners and anyone involved in financial analysis etc.

Learning Objectives

After successful completion of the course, delegates will be able to:

Course Outline

The course includes following topics:

Day 1 Day 2 Teaching Methodology

The trainer will lead an interactive course based around practical case studies and exercises, including the use of simple Excel models (delegates are requested to bring laptops with Excel with them

Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

There is a cost associated with every area in an organisation. Understanding the financial impact of the organisational decisions is critical. Understanding forecasting and budgeting are critical and important for any business.

In this course, delegates will discover how to quantify the results of their work. Determine, whether the profit earned, is higher than the costs of the business and measure the value they create.

Course Target Audience

This course is suitable for financial and non-financial managers, analysts, accountants, business planners and anyone with budget responsibilities who are interested in developing or improving their cost management and budget planning skills.

Learning Objectives

After successful completion of the course, delegates will be able to:

Course Outline

The course includes following topics:

Teaching Methodology

The trainer will lead an interactive course based on practical case studies and exercises, including the use of simple models.

Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

An economic downturn is often met with emergency cuts to maintain profit. Companies should avoid cutting in a crisis, instead, they should always be aiming to find savings. This programme equips delegates to take a proactive stance to deliver long term sustainable saving all the time.

This course can be tailored to both financial managers and non-financial managers

Course Target Audience

This course is suitable for financial and non-financial managers, analysts, accountants, business planners and anyone involved in finance.

Learning Objectives

After successful completion of the course, delegates will be able to:

Course Outline

The course includes following topics:

Teaching Methodology

The trainer will lead an interactive course based on practical case studies and exercises, including the use of simple models.

Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.

Course Introduction

Happy employees make happy customers! This management skills course helps managers understand that increased communication and trust are the keys to managing and leading team members and long-term organizational success. Our management skills course is critical for managers who are leading through rapid change such as merger, acquisition or increased employee turnover.

This course will teach you how to manage people and give you the crucial foundational skills to shift from being an individual contributor to a well-respected manager who can achieve team success and drive bottom-line performance.

Using guided role play, exercises and practice sessions, you will discover how to adjust your management style and tackle new cha llenges. In-depth management skills practice using the Leadership models combined with interactive activities take you through the paces of motivation, delegation, coaching, communication, performance management and leadership. You will be able to improve on key weakness areas, play to your strengths and get the best results from every member of your team.

Course Target Audience

This course is ideal for managers with one to three years of experience who are seeking additional management training. It is also beneficial for associates, business professionals, team leaders and individual contributors who want to acquire the management skills.

Course Objectives

At the end of this course the delegates will be able to:

Course Outline Special Feature

Impression Training instructor-led training with pre- and post-course assessments, tune-up courses to maximize your training goals. Through a proven instructor-led courses and powerful contents, Impression Training provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the course delegate.